Question 1

How long does shipping take?

Accepted Answer

Standard shipping takes 5-7 business days and is free on orders over $75. Express shipping (2-3 business days) is available for $19.99, and Priority shipping (1-2 business days) is $29.99. Orders are processed within 1-2 business days before shipping.

Question 2

How do I track my order?

Accepted Answer

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also visit our Track Order page, enter your order number and email address, and view real-time tracking updates.

Question 3

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard shipping (5-7 business days) on all orders of $75 or more within the contiguous United States. Orders under $75 ship for a flat rate of $9.99.

Question 4

Can I change or cancel my order after placing it?

Accepted Answer

We process orders quickly, so changes or cancellations must be requested within 2 hours of placing your order. Contact us at info@royalbeddingtex.com as soon as possible. Once an order has shipped, it cannot be cancelled, but you can return it under our 100-night trial.

Question 5

Do you ship internationally?

Accepted Answer

Currently, we only ship within the United States. We are working on expanding our shipping network and plan to offer international shipping in the near future. Sign up for our newsletter to be notified when international shipping becomes available.

Question 6

What is your return policy?

Accepted Answer

We offer a 100-night trial on all bedding purchases. If you are not completely satisfied within 100 days of delivery, you can return your items for a full refund. Items must be clean and in their original packaging. We provide a free prepaid return shipping label.

Question 7

How do I start a return?

Accepted Answer

Email us at info@royalbeddingtex.com with your order number and reason for the return. We will send you a prepaid return shipping label within 1 business day. Pack your items securely and drop off the package at any authorized shipping location. Refunds are processed within 5-7 business days of receiving the return.

Question 8

Can I exchange an item for a different size or color?

Accepted Answer

Absolutely! Contact us at info@royalbeddingtex.com to arrange an exchange. We will ship the replacement item as soon as we confirm your return is in transit. If there is a price difference, we will charge or refund the difference accordingly.

Question 9

What if my order arrives damaged?

Accepted Answer

If your order arrives damaged or you discover a manufacturing defect, contact us immediately with photos. We will send a free replacement right away without requiring you to return the damaged item first. Our 1-year warranty covers all manufacturing defects.

Question 10

What materials do your sheets come in?

Accepted Answer

We offer six distinct material collections: Brushed Microfiber (Royal Comfort), Cotton Percale (Royal Classic), Cotton Sateen (Royal Luxe), Bamboo Viscose (Royal Breeze), Egyptian Cotton (Royal Heritage), and GOTS Organic Cotton (Royal Pure). Each material has unique properties for different sleep preferences.

Question 11

What thread count should I look for?

Accepted Answer

Thread count matters, but it is not everything. For percale, 300-400 TC provides the best balance of softness and crispness. For sateen, 400-600 TC gives that silky feel. For Egyptian cotton, 600-800 TC delivers peak luxury. Above these ranges, manufacturers often use multi-ply threads which inflates the number without improving quality. Focus on fiber quality and weave type alongside thread count.

Question 12

Which sheets are best for hot sleepers?

Accepted Answer

Our Royal Breeze (Bamboo Viscose) and Royal Classic (Cotton Percale) collections are ideal for hot sleepers. Bamboo viscose naturally wicks moisture and regulates temperature, while percale's crisp, breathable weave allows excellent airflow. Both materials keep you cool without sacrificing softness.

Question 13

What is the difference between percale and sateen?

Accepted Answer

Percale uses a one-over-one weave that creates a crisp, cool, matte finish — think of a fresh hotel sheet. Sateen uses a four-over-one weave that creates a silky, smooth surface with a subtle sheen. Percale is more breathable and gets softer over time, while sateen feels luxuriously smooth from day one and drapes beautifully.

Question 14

Are your sheets OEKO-TEX certified?

Accepted Answer

Yes! Our Royal Classic (Percale) and Royal Luxe (Sateen) collections are OEKO-TEX Standard 100 certified, which means they have been tested for harmful substances and are safe for you and your family. Our Royal Pure collection is GOTS-certified organic, which is an even stricter standard for organic textiles.

Question 15

How should I wash my sheets?

Accepted Answer

Machine wash in cold water on a gentle cycle with a mild, liquid detergent. Avoid bleach, fabric softeners, and dryer sheets — they can break down fibers and reduce softness over time. Wash sheets separately or with similar colors. For best results, wash before first use.

Question 16

Can I put my sheets in the dryer?

Accepted Answer

Yes, tumble dry on low heat. Remove sheets promptly when dry to minimize wrinkles. For percale and organic cotton, a brief warm-up in the dryer followed by air drying gives the best results. Bamboo sheets should ideally be line dried or dried on the lowest heat setting.

Question 17

How often should I wash my sheets?

Accepted Answer

We recommend washing your sheets every 1-2 weeks. If you have allergies, wash weekly. Always wash new sheets before their first use to remove any residual manufacturing finishes and to soften the fibers.

Question 18

How do I remove stains from my sheets?

Accepted Answer

Treat stains as soon as possible. Blot (do not rub) the stain with cold water. For protein-based stains (blood, sweat), use cold water and a mild enzyme-based detergent. For oil-based stains, apply a small amount of dish soap directly to the stain before washing. Avoid hot water on stains as it can set them permanently.

Question 19

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, PayPal, and Apple Pay. All payments are processed securely through encrypted payment processing.

Question 20

Do I need to create an account to place an order?

Accepted Answer

No, you can check out as a guest. However, creating an account allows you to track orders, save shipping addresses, view order history, and manage your wishlist for a faster checkout experience.

Question 21

Is my payment information secure?

Accepted Answer

Absolutely. We use industry-standard SSL encryption to protect your data during transmission. Payment information is processed securely by our PCI-compliant payment processor. We never store your full credit card number on our servers.

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